Experience Ambassador

Experience Ambassador

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Experience Ambassador at the Hampton Roads Convention Center. The Experience Ambassador is responsible for participating in the day-to-day functions of providing directions, building facilities information, and offer hospitality and tourist assistance. Serve as an usher and ticket taker for special events. Interact with clients, facility staff, in-house concessionaires, and related personnel.

Competitive salary, commensurate with experience.

ESSENTIAL FUNCTIONS :

• Insure highest level of customer service.
• Serve as main point of contact for his / her location during event and door opening process.
• Always maintain professional demeanor and attire.
• Work in Guest Services Areas providing directions, building facilities information, and event information.
• Resolve any front of house patron / ticket / building issues throughout the event and contact appropriate personnel to resolve issues that require management presence.
• Serve as an usher, greeter, and / or ticket taker for special events.
• Use a two-way radio for communication with management, security, and staff.
• Monitor all front of house areas of building throughout the event.
• Communicate with other part time team members effectively, including policy and procedure updates when applicable.
• Due to the cyclical nature of the hospitality industry, may be required to work varying schedules including evenings, weekends, and holidays to accommodate business and client needs in the facility.
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet i.e. smiling, saying "Good Day" or offering assistance when needed.
• Must feel comfortable when around large groups or speaking to a guest, as needed.
• Understands the importance of providing customer service and in understanding of "The Magic is in the Details"
• All other duties as assigned.

QUALIFICATIONS :

Knowledge : Should know and understand the fast pace of a large convention center. Experience : A minimum of six months experience in customer service.

Skills / Aptitudes : Must have a professional appearance and a passion for customer service. Must possess strong interpersonal, oral, and written communication skills. Must be able to speak, read, write, and understand English. Must have eye / hand coordination and manual dexterity. Must be able to listen, hear, and respond to guest inquiries. Ability to distinguish letters, numbers, symbols, and colors. Must be able to work independently and maintain a positive attitude within a very busy environment. This position requires the ability to interact with all types of people. Must be able to get along with co-workers, customers, vendors, and visitors to the facility. This position requires the ability to respond politely to all individuals and work well as a team player. Physical Requirements : Position requires mobility. Position requires prolonged periods of standing on feet, sitting, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift up to 50 pounds. Working Conditions : Indoor and outdoor environment with exposure to noise, heat, and cold.

Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.