Service Design Analyst

Job Title : Service Design Analyst

Location : Rancho Cordova, CA (In-Person– 4 days onsite)

Employment Type : Full-time

Pay Range : $70,000 - $90,000 / yr.

Who We Are

Clutch is an award-winning, certified women-owned business that works to match organizations with resources they dream about. Clutch elevates its employees by building on their strengths and promoting work-life balance. Our team of professionals support one another to continuously become the best versions of themselves; truly living out the Clutch core values of connection, optimism, drive, evolve, and curiosity.

Overview of Opportunity

The Service Design Analyst supports clients in evaluating, redesigning, and improving the way their organizations deliver services and experiences. This role blends business process improvement, strategy, service design, and change facilitation to help clients enhance efficiency, effectiveness, and the human experience at every step of their operations.

As part of the client-facing consulting team, you will collaborate with clients across public sector, nonprofit, and private enterprise to identify opportunities for service improvement, map and redesign service processes, and support the implementation of sustainable solutions. You’ll use both structured methodologies (e.g., Lean Six Sigma, value stream mapping) and human-centered design approaches (e.g., journey mapping, stakeholder interviews, prototyping) to ensure that every process works better for people and for business outcomes. In addition to providing process evaluation, design, and implementation services, you will be responsible for developing plans and providing expert advice to organizations on the best approach for implementation of new processes with their teams. You will also evaluate and propose opportunities to streamline and automate business processes through digital tools.

This is a journey-level consulting position suited for someone with a passion for improving how organizations function and deliver value, who thrives at the intersection of strategy, systems, and human experience.

The Service Design Analyst is part of the Client Services and Delivery Team and will report to the Principal Consultant.

What You'll Do

Service & Process Design

• Lead and support complex, cross-functional service design and process improvement projects that drive operational efficiency, effectiveness, and improved customer and stakeholder experiences.
• Develop process maps, journey maps, and service blueprints to visualize how services are delivered and where opportunities exist for improvement.
• Apply structured methodologies such as Lean Six Sigma, Kaizen, or value stream mapping to analyze and optimize workflows.
• Conduct stakeholder and user interviews, focus groups, surveys, and / or workshops to understand pain points and design solutions grounded in real experiences.
• Recommend opportunities to streamline or automate processes while ensuring a human-centered approach remains central.

Consultation & Implementation

Collaboration & Continuous Learning

This may be a great fit for you if you have…

Extras we love!

Physical Requirements

Why Us?

Our Commitment

Inclusion and diversity are fundamental to our culture and core values. We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Clutch has the responsibility to create and sustain an inclusive environment.

Equal Employment Opportunity Statement

Clutch is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, pregnancy, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Clutch is committed to providing veteran employment opportunities to our servicemembers.

Accommodation Statement

Clutch is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Clutch and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Clutch and have accommodation needs for a disability or religious observance, please send us an email or speak with your recruiter.

Other Employment Disclaimers

Employment with Clutch is for no specified period of time. Employment with Clutch is “at-will,” meaning that either the employee or the company may terminate employment at any time and for any reason, with or without cause. Although job duties, title, compensation, and benefits, as well as Clutch’s personnel policies and procedures, may change from time to time, nothing in this disclaimer or any policy of Clutch shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Clutch employees.

Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and / or add duties to reflect these changes. Clutch retains the right to change or assign other duties to this position.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Clutch participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For more information about E-Verify, please go to www.dhs.gov / e-verify.