Manager, Parking Services

Manager, Parking Services

Job ID : 291830

Location : Augusta University

Full / Part Time : Full Time

Regular / Temporary :

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https : / / www.augusta.edu / about / mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https : / / www.usg.edu / hr / orientation / welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Location

Augusta University

Our Health Sciences Campus : 1120 15th Street, Augusta, GA 30912

Our Summerville Campus : 2500 Walton Way, Augusta, GA 30904

College / Department Information

Parking Services coordinates the university's parking plan and manages vehicle registration, permit issuance, enforcement, special event and guest parking services.

Job Summary

Leads the customer-facing operations for a unit serving every student, employee, patient and visitor to the Augusta University campus; manages the monthly and daily parking permit process, coordinating access for approximately 10,000 vehicles per day and responsible for $2.7 million in annual revenue.

Responsibilities

The duties include, but are not limited to :

Supervision

Supervise multiple positions within the department, including professional and student staff; task includes scheduling of personnel, training of personnel, providing performance feedback and applying disciplinary actions when required.

Systems and Permitting

Serve as the department administrator for the AIMS / EDC Parking Management System; coordinate permit registration and facility access for over 20,000 vehicles; manage all transient parking operations and corresponding validation processes.

Revenue and Reporting

Track revenue for over $2.7 million in generated income annually; reconcile and review daily point-of-sale activity, collect and deposit daily revenue; coordinate payroll deduction process for employee permit holders; answer audit requests and prepare balance sheets for fund accountability.

Appeals and Policy

Lead the parking appeal process, providing resolution of appeals for citations assigned for parking violations; assign administrative holds to student accounts; provide input regarding university parking guidelines for students, employees, patients, and visitors.

Customer Service

Coordinate department customer service responses including all email, phone or web inquiries; designs, authors, and implements training guidelines for all customer service team.

Other Duties

Perform other related duties as assigned.

Required Qualifications

Educational Requirements

Bachelors degree from an accredited college or university with two years of directly related experience OR Associates degree from an accredited college or university with five years of directly related experience.

Preferred Qualifications

Preferred Experience

Experience in a parking operation with knowledge of current systems, equipment and processes; prior customer service experience; prior leadership or supervisory experience; demonstrated problem-solving ability.

Knowledge, Skills, & Abilities

ABILITIES

Ability to maintain confidentiality

Ability to achieve high levels of productivity

SKILLS

Strong verbal / written communication and interpersonal skills; experience in Microsoft Office and other computer software / databases; attention to detail

Shift / Salary / Benefits

Shift : Days / M-F (work outside of the normal business hours will likely be required of an employee in an exempt level position)

Pay Band : 11

Salary : Minimum $56,600.00 / Annually - $59,788.51 / Annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period : 10 / 30 / 25 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties : the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational / credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Driver's License Statement

The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https : / / www.augusta.edu / hr / jobs /

Select University Faculty & Staff >

External Applicants if you are a candidate from outside the university

Select University Faculty & Staff >

Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https : / / careers.hprod.onehcm.usg.edu / psp / careers / CAREERS / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=291830&PostingSeq=1

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