Security Dispatcher-Security- ID : 49326

Summary :

The Security Dispatcher is responsible for maintaining professional, effective, and

efficient operation of Baptist Health Security Operations Center. Coordinates activity of

Security Officers in the field and communicates via radio. Receives calls for Security

Dispatch, Panic Alarms, Door Alarms, Fire Alarms, Incident Notification, via telephone

from patients, visitors, and employees. Maintains records associated with the Security

Operations Center. Monitors alarms to systems for medical gas, fire and life safety,

infant abduction, access control, and generators. Dispatches appropriate resources via

radio and telephone for response to system alarms. Actively participates in outstanding

customer service and accepts responsibility in maintaining relationships that are equally

respectful to all.

Other information :

High School Diploma or GED equivalent preferred. 7 years of total related experience.

Prior dispatching experience in healthcare security, law enforcement, or fire / emergency

medical services preferred. Knowledge of security and fire systems, software and

technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided

Dispatching, and Physical Security Information Management systems preferred. Ability

to maintain composure and ensure accuracy in assigning and documenting tasks in a

fast-paced environment that includes frequent interruptions, changes in priorities, and

under stressful circumstances. High security awareness. Ability to maintain

confidentiality in all matters pertaining to patients, visitors, and / or employees required.

Communications skills must focus on customer service by maintaining proper telephone

and radio etiquette. Must be able to read, write, speak, and have good comprehension

of conversational in English. Basic computer skills and knowledge of Microsoft Office.

This job will be authorized 80.00 hours bi-weekly.