Coordinator - Rental Services Service

Description

Objective

Position duties include but are not limited to : assisting with processing warranty and customer damage claims for the Rental Services Division.

Responsibilities

• Register extended coverage with manufacturer on all product lines, tracking premium expenses and discounts. Enter warranty type code for new machines in associated computer system.
• Follow up and capture Rental Division sales and enter the information into the CAT database.
• File warranty claims for policy / goodwill, sales, parts, and service departments.
• Assist in coordinating service calls for Reith Riley and Norfolk Southern.
• Research and validate warranty information for each machine in manufacturers' warranty system.
• Validate work order through electronic database, making sure all pertinent information is correct. Update and monitor Scheduled Maintenance Form to ensure the proper services are being performed on the correct machine model.
• Invoice / claim work orders in the manufacturers’ warranty system, generating invoice for manufacturer, and charging remaining amounts to the dealer warranty account.
• Document customer damage with details and photos. Update information in L Share.
• Track the parts for warranty returns and ensure we are being paid for them.
• Monitors PSP and PIP and ensures completion before expiration date. This may be for MacAllister owned machines or on customer owned machines and can be for all types of machine manufactures.
• Coordinates the customer damage process by informing the appropriate individuals keeping them updated throughout the process.
• Responsible for developing a quote for the damage including parts and labor costs.
• Organizes and updates safety and operators manuals housed at the West Washington Street location.
• Complete any and all special assignments or projects from manager on a timely basis.

Qualifications

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)