Call Center Manager

WANT TO CHANGE THE WORLD AND HAVE FUN DOING IT???

We are looking for an experienced Call Center Manager who would be a good fit for our team and culture. Must be positive and fun, wants to grow professionally and personally, needs opportunities to thrive, loves critical thinking, doesn’t want to do the same boring thing every day, doesn’t mind making a great living, and is willing to put in the work to help us change the world.

Can Do Crew Plumbing, Heating & AC is an innovative and rapidly growing home service company, and is seeking a talented Call Center Manager to join our dynamic team. This is an exciting opportunity to make your mark in a thriving organization that values innovation, collaboration, and career development.

You’ll have the opportunity to work on projects that drastically help push Can Do Crew Plumbing, Heating & AC mission forward, and is committed to providing the best value for the plumbing, drain, and hvac, in Bakersfield and surrounding cities.

We are an award-winning company that has a proven track record of success and is ONLY looking for A-players. So, if you are not an A player, please do not apply.

We offer growth opportunities, paid time off, and a fun enjoyable positive culture allowing you to grow financially, personally, and professionally and enjoy coming to work every day. We take pride in ensuring that all Can Do Crew Plumbing, Heating & AC team members are always set up for success and given the highest level of training and opportunity.

Summary

We are seeking a Call Center Manager to lead our customer service team at Can Do Crew. This role is pivotal in ensuring that our clients receive outstanding support and service. As a Call Center Manager, you will oversee operations, enhance customer satisfaction, and drive team performance.

Responsibilities

• Manage daily operations of the call center to ensure efficient delivery service.
• Lead, train, and motivate customer service representatives to achieve performance goals.
• Analyze call center metrics and implement strategies for improvement.
• Communicate effectively with customers to resolve inquiries and issues promptly.
• Develop training programs to enhance staff skills in customer service and sales techniques.
• Negotiate with vendors and partners as necessary to improve service offerings.
• Ensure compliance with company policies and procedures.

Requirements

If you are passionate about leading teams and enhancing customer experience in a dynamic environment, we invite you to apply for the Call Center Manager position at Can Do Crew Plumbing, Heating & AC today!

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