NOC Technician II- NC

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G / 5G Private Wireless Networks for Enterprise. We are seeking a NOC Technician II to work onsite in Chapel Hill, NC.

Ideal candidate has field experience in Structured Cabling, Low Voltage, RF Systems and has client facing skills and aptitude to learn DAS to support our NOC customers.

The NOC Tech II will be responsible for monitoring and performing onsite technical troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks.

• Perform DAS maintenance to include fault analysis, interference mitigation, and link balancing
• Support CTS NOC and respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems.
• Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues.

This role also includes providing remote support to the Network Operations Center (NOC) to facilitate quick incident resolution and system enhancements.

NOC Tech II is also responsible for maintaining ticketing, maintenance dispatches, administrative support, and other requirements as detailed by the NOC Manager.

Key Responsibilities

Required Skills

Experience

Education

A+, Security +, Network +, Server +, or equivalent accredited certifications / degree are a plus.

Preferred Qualifications

Pay rate of $30-35 per hour commensurate with experience

This position is full time and includes Company Benefits (Health, Dental, FSA, 401(k), LTD / STD, Life Insurance. Paid Time Off and Paid Holidays).