Technical Support AnalystIntegra Staffing and Search • Montgomery, AL, United States
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Technical Support Analyst
Integra Staffing and Search • Montgomery, AL, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school diploma or general education degree (GED ) Basic Computer Data Entry Skills (Will be Assessed) Ability to read, write, and comprehend technical instructions, short correspondence, and memos Ability to carry out instructions furnished in written, oral, or technical diagram form Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems Must be able to work weekends, staggered shifts, and holidays Field experience servicing either electric or gas appliances water heaters Customer service related experience in a call center providing technical support Bilingual in French / English or Spanish / English
Job Description
Technical Support - Call Center
Description
This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues.
WHAT YOU'LL DO
- Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller.
- Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database.
- Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
- Explain and interpret warranties to customers as they apply to products.
- Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.
Qualifications
WHAT YOU NEED
HOW TO STAND OUT
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Technical Support Analyst • Montgomery, AL, United States
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