Senior Social Media Manager

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio's next Senior Social Media Manager.

About the job

This position is going to be critical to the next phase of Twilio's social program where we rewrite the rules of B2B social media. The right candidate should firmly believe B2B marketing doesn't have to suck - and know how to put personality, humor, and humanity into everything we publish.

We're looking for a storyteller who creates original, compelling content that builds community and ultimately grows awareness and consideration of Twilio. We want someone who writes with clarity, creativity, and confidence - and isn't afraid to test bold new ideas. This person should be fluent in short-form video and know how to make an audience feel something.

We're looking for someone who knows how to stop the scroll.

The right person is also as operationally sharp as they are creative - someone who can dream big and keep us moving with process, structure, and follow-through.

If this ^^ describes you, send us your resume (creative, non-standard ones encouraged!) along with :

A draft of a social media post (choose your channel) pitching why you should be Twilio's next social hire.

Responsibilities

In this role, you'll :

• Lead campaign and content strategy across our major launches, integrated campaigns, brand moments, and tentpole events.
• Manage our social channels - including LinkedIn, Instagram, Facebook, and X - and help us launch and grow our TikTok presence.
• Help build and manage Twilio's influencer and creator program.
• Own social analytics, reporting, and competitive insights that shape future strategy.
• Execute our editorial calendar and ensure everything we post shows up with personality and purpose.
• Create processes that keep our team organized as we grow.
• Engage and grow our community daily - from developers to decision makers.
• Create original, engaging social content for Twilio's top executives that reflects their authentic voices.
• Use data to prove our bets are paying off - and tell the story behind the numbers.
• Constantly experiment and test new tactics to reach new audiences.
• Contribute to Twilio's mission of building the world's leading customer engagement platform - by showing what's possible with it.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Desired :

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows :

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until December 31, 2025, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.