Implementation Specialist

Post-Sales Solutions Engineer

Motorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated implementation professional with strong technical skills. You should be passionate about improving public safety, innovative technology, and deploying great software.

Responsibilities :

The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave's software. The successful candidate should have a track record working directly with customers on the installation and configuration of SaaS solutions while answering technical questions and resolving complex customer issues. Primary responsibilities include, but are not limited to :

• Responding to requests for assistance in a timely manner
• Managing resolution of technical and non-technical issues for Rave Mobile Safety clients
• Troubleshooting a broad range of technical issues on the hardware, application, and OS levels
• Installation, migration and upgrade of Rave products on accelerated time schedules
• Developing a full understanding of all Rave products
• Creating and reviewing knowledge base documentation and FAQs based on issue solutions
• Conducting training on various Rave Products and Services
• Participation in on-call rotation

Preferred Qualifications :

Target Base Salary Range : $63,800 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

U.S. Benefits include : Incentive Bonus Plans, Medical, Dental, Vision benefits, 401K, 10 Paid Holidays, Generous Paid Time Off Packages, Employee Stock Purchase Plan, Paid Parental & Family Leave, and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.