Field Service Scheduler

Bigfoot StaffingPortland, OR, US

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Job Description

BigFoot Staffing is excited to partner with a prominent leader in the fire suppression industry to fill this Field Service Scheduler opening. The Field Service Scheduler is responsible for coordinating and scheduling routes for field service technicians who support the fire suppression needs of business clients. This role involves frequent client communication to arrange service appointments, ensuring technicians are dispatched efficiently. The scheduler must have strong organizational skills, be detail-oriented, and possess a high level of proficiency with computer systems and scheduling software.

Key Responsibilities :

Collaborate with clients to schedule field service appointments for fire suppression system maintenance, inspections, and repairs.
Create, manage, and optimize daily routes for field service technicians to ensure efficiency and timely completion of client appointments.
Communicate regularly with field technicians to adjust schedules based on emergencies, delays, or changing client needs.
Utilize scheduling software and tools to input and maintain accurate service data and appointments.
Handle incoming client inquiries, requests for rescheduling, and other service-related communications.
Maintain strong relationships with clients to ensure satisfaction and effective service delivery.
Monitor technician availability, location, and skillset to match the appropriate technician to each job.
Provide administrative support as needed, including maintaining client records and service logs.

Required Skills and Qualifications :

Proficiency with computer systems, including Microsoft Office Suite (Word, Excel) and scheduling or dispatch software.

Strong communication and interpersonal skills, with the ability to build relationships with clients and technicians.

Excellent organizational skills and attention to detail.

Ability to handle multiple tasks, prioritize workloads, and adapt to changing circumstances.

Problem-solving skills and the ability to make decisions quickly in a fast-paced environment.

Previous experience in scheduling, dispatching, or customer service preferred.

Work Environment :

Office-based role with occasional phone and email communication with clients and field staff.

Some flexibility may be required to manage urgent scheduling changes or client needs.

Wages and Benefits :

24 - $27 per hour depending on experience

Comprehensive benefits including medical, dental, vision, 401k and more.

5 weeks of PTO in your first year plus 2 additional days for volunteering!

By applying for this job, you consent to being contacted by BigFoot Staffing representatives about job opportunities via text messaging. Standard messaging rates may apply. You may opt-out at any time by replying 'STOP' to any message received.

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