Roofing Field Customer Service Representative

ZipRecruiterBaltimore, MD, United States

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Job DescriptionJob Description

Join the Elite Team at Reimagine Roofing!

Elite Construction Solutions & Reimagine is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows

Company Overview

At Reimagine Roofing, we take great pride in being part of the Elite Family of Brands , which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include steady pay, reliable job installations, and steadfast support to ensure your growth. Having successfully completed over 50,000 projects and operating from 17 locations across the country , our reputation as a premier contractor is well-established. As a member of the top 1% of contractors nationwide , we are experiencing rapid growth, and we invite you to join us on this exciting journey!

The job site supervisor works both in office and in the field to ensure that the homeowner’s expectations are met, and their satisfaction is achieved. This will be done by performing in-person job starts, conducting job checks throughout the project timeline, and performing final inspections. It is the responsibility of the job site supervisor to oversee all things related to the building of roofs and the management of individual projects they are assigned to. Roles and responsibilities include :

Closely monitoring the crews and instructing workers to adhere to specific details concerning quality care, and layout of roofing materials

Identifying process improvements and resolving issues as they arise

Collaborating with office staff, subcontractors, production manager, suppliers, and homeowners to ensure successful and timely project completion

Ensuring compliance with company and government regulations; in addition to conducting regular site inspections and keeping an open communication with homeowners regarding issues and concerns

Implementing project safety, work schedule, and job site inspections while also supervising crews and motivating quality performance

Performing strategic planning and reviewing each project on a daily basis

Material runs as needed

Generating new leads by working the area around the current assigned project through door-to-door sales, handing out flyers, etc

Providing assistance as needed to ensure a particular project is completed on time and to specifications

Performing additional duties and tasks as assigned

Requirements

Experience :

Minimum 2 years of experience in construction, roofing, or a related field
Prior experience in supervisory or project management roles is

Knowledge & Skills :

Strong understanding of roofing materials, installation techniques, and safety protocols

Ability to read and interpret blueprints, work orders, and safety regulations

Knowledge of OSHA regulations and general construction site safety

Communication & Leadership :

Strong leadership and problem-solving skills to oversee crews and resolve issues

Ability to collaborate with subcontractors, suppliers, and homeowners effectively

Customer service-oriented with excellent verbal and written communication skills

Physical & Technical Requirements :

Ability to work outdoors in varying weather conditions

Comfortable climbing ladders, walking on roofs, and lifting materials as needed

Valid driver’s license and reliable transportation (truck for material runs)

Additional Requirements :

Willingness to generate new leads through door-to-door canvassing and community outreach

Strong time-management and organizational skills to handle multiple projects simultaneously

Proficiency with basic technology (email, scheduling apps, project management software is a plus)

Must possess and maintain a valid [state] driver’s license and an acceptable driving record as determined by a Motor Vehicle Record (MVR) check. The candidate must be eligible to drive on company business and comply with all company policies regarding driver safety, including passing any required background and MVR checks. Proof of personal auto insurance meeting company standards may be required if using a personal vehicle for business purposes.

Benefits

Competitive Base Salary

W2 position

401k

Health

Vision

Dental

Advancement Opportunities

Company DescriptionElite Construction Solutions, 123 Exteriors, Wildwood Roofing & Construction and Universal Roofing & Exteriors, Jackson Contracting, Reimagine Roofing are a part of the Elite Family of Brands established in 2006. We rank among the leading contractors nationwide, standing in the top 1% of the industry. This ensures consistent payment, reliable job installations, and unwavering support for your success. With over 20,000 completed projects and 16 locations nationwide, our company stands as a testament to our commitment to excellence.Company DescriptionElite Construction Solutions, 123 Exteriors, Wildwood Roofing & Construction and Universal Roofing & Exteriors, Jackson Contracting, Reimagine Roofing are a part of the Elite Family of Brands established in 2006. We rank among the leading contractors nationwide, standing in the top 1% of the industry. This ensures consistent payment, reliable job installations, and unwavering support for your success. With over 20,000 completed projects and 16 locations nationwide, our company stands as a testament to our commitment to excellence.

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Field Service Representative • Baltimore, MD, United States