Public Safety Communications Call Taker •

Location :

Emergency Services, NC

Job Type : Full Time

Job Number : 397-2025-1086

Department : Emergency Services

Opening Date : 11 / 03 / 2025

Closing Date :

11 / 17 / 2025 11 : 59 PM Eastern

General Description

The Orange County Emergency Services Department has openings for a Public Safety Communications Call Taker.

An employee in this class is responsible for answering incoming calls through the 9-1-1 emergency communication system for Emergency Medical, Law Enforcement, Fire, Emergency Management, Park Rangers, NC State Highway Patrol, Animal Services and any other support service that requires emergency response.

Work is performed under the general supervision of the Public Safety Communications Battalion Chief with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties. Supervision over others is not required of this position. Does related work as required.

Hiring range is based on the Orange County Step Plan. The Step Plan is based on years of experience, education and certifications.

Minimum Hire

Minimum Hourly

Hourlyafter 1

yearafter 2

yearsafter 3

yearsafter 4

yearsafter 5-7

yearsafter 8-9

yearsafter 10 to 14

yearsafter 15 to 19

yearsafter 20 to 24

years25 years

plusStep 1

Step 2Step 3Step 4Step 5Steps 6, 7, 8Steps 9, 10Steps 11, 12, 13, 14, 15Steps 16, 17, 18, 19, 20Steps 21, 22, 23, 24, 25Steps 26, 27, 28, 29, 30, 31

$43,272$20.80$44,895$46,579$48,325$50,138$52,017$53,968$55,048$56,148$56,991$57,846

• This is a safety sensitive position and participation in the Drug and Alcohol Program is required. Background Check is required.

Full Performance of Knowledge, Skills, Abilities

Click the link below for full job specifications.

MINIMUM QUALIFICATIONS

Possession of a High School Diploma of a General Educational Development (GED) test equivalency

AND

ability to type / keyboard no less than 30 words per minute.

Preferred Qualifications

Telecommunicator experience in an emergency services communications center is preferred.

Experience with computer data entry and / or use of advanced telephone system and radio systems experience is preferred.

Emergency Responder experience in law enforcement, Emergency Medical Services or fire services is preferred.

SPECIAL REQUIREMENT

Applicants must be a U.S. Citizen and must be at least 18 years of age (NCAC 10B.0300).

Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

All offers of employment are conditioned upon successful clearance of pre-employment drug testing, vision / hearing screening, a background check, and a psychological examination. Employment cannot commence until the employee has been cleared.

In accordance with Section 28 of the Orange County Code of Ordinances, and / or relevant State and Federal statutes, candidates for employment may be required to undergo fingerprinting and a criminal history background check based on the job responsibilities of the position. A fingerprinting check is conducted by the State Bureau of Investigation (SBI)and a criminal history background check is conducted by an authorized Federal or State regulatory agency to determine eligibility for appointment. Employment is contingent upon successful clearance through these checks, which are mandated for certain roles depending on the nature of the job and applicable laws.

Further, all offers of employment are contingent upon the satisfactory verification of your eligibility for employment, successful completion of the required pre-employment testing and / or screening, including drug testing when required and the submission and approval of all new hire documentation completion of your new hire paperwork.

No felony convictions (NCAC 18A.0401).

No single Class B misdemeanor conviction within ten (10) years of application. No two (2) or more Class B misdemeanor convictions regardless of date of conviction (NCAC 18A.0401). List of Class B Misdemeanors(Download PDF reader)

Participation in the County Drug and Alcohol Screening program is required.

This position works shift work, with 12 hour shift patterns. Must be willing to work any shift assignment along with any assigned mandatory overtime, on-call duty, holidays, and weekends.

Must obtain the following certifications / certificates within one (1) year of hire :

FEMA Independent Study Courses : IS-100.b, IS-200.b, IS-700.a, IS-800.b

North Carolina Sheriffs' Education and Training Standards Telecommunicator Certification OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) Certification

Cardiopulmonary Resuscitation (CPR)

IAED and NCOEMS Emergency Medical Dispatch (EMD)

IAED Emergency Fire Dispatch (EFD)

IAED Emergency Police Dispatch (EPD)

Additional trainings as required

Orange County is an Affirmative Action / Equal Opportunity Employer

Supplemental Information

Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes :

Orange County contributes 14.35% of your base salary per pay period and 16.10% for LEO.

Health Insurance (Medical)

Orange County pays 100% of premiums for employee only coverage health insurance.

Orange County pays a portion of premiums for dependent(s) coverage health insurance.

Dental Insurance

Orange County pays 100% of premiums for employee only coverage for dental insurance.

Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.

Vision Insurance

Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.

Life Insurance

Orange County pays for an employee life insurance policy based on employees' salary up to $50,000.

Optional Life Insurance for employee and dependent life insurance policy.

Short Term Disability

Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.

Optional Long Term Disability Coverage Policy

Optional Insurance Policies : Pet Discount Program, Identity Theft Insurance, Legal Insurance

401(k) and 457 Deferred Compensation Plans

Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.

12 Paid Holidays

Anniversary Leave ( 8 hours of leave on your anniversary each year)

Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)

0-2 Years of Service = 125.84 hours / year

2-5 Years of Service = 145.08 hours / year

5-10 Years of Service = 173.68 hours / year

10-15 Years of Service = 202.80 hours / year

15-20 Years of Service = 231.40 hours / year

20+ Years of Service = 260.52 hours / year

Sick Leave (based on service years and a 40-hour work schedule)

96.2 hours / year

Tuition reimbursement assistance

Various other leave programs including civil, funeral, parental, etc.

01

Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.

Yes

02

I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application?

Yes

No

03

Are you an Orange County Local Government employee?

Yes, I am a Permanent Employee that has passed the Probationary Period

Yes, I am an Employee but I have not passed the Probationary Period

Yes, I am a Temporary Employee

No, I am not an Employee

04

Do you have or are you able to obtain a driver's license valid in the State of North Carolina?

Yes

No

05

Please indicated your highest level of education from an accredited school?

High School or GED

Associates' Degree

Bachelors' Degree

Masters' Degree

Professional Certifications

06

Do you have the ability to type / keyboard no less than 30 words per minute?

Yes

No

07

Do you have Telecommunicator experience in an emergency services communications center?

Yes

No

08

Do you have computer data entry and / or use of advanced telephone system and radio systems experience?

Yes

No

09

Do you have Emergency Responder experience in law enforcement, Emergency Medical Services or fire services?

Yes

No

10

This position requires shift work, with day shift from 6 : 30 am to 6 : 45 pm, night shift from 6 : 30 pm to 6 : 45 am, and other possible shift patterns of varying hours. An employee in this class must be willing to work any shift assignment along with any assigned mandatory overtime, on-call duty, holidays, and weekends. Are you willing and able to meet the schedule requirements of this position?

Yes

No

11

Please indicate the EMS certifications you currently hold. Please check all that apply.

FEMA ICS 100.b

FEMA ICS 200.b

FEMA ICS 700.b

IFEMA ICS 800.b

North Carolina Sheriffs' Education and Training Standards Telecommunicator Certification OR International Academy of Emergency Dispatch (IAED) Emergency Telecommunicator (ETC) Certification

Cardiopulmonary Resuscitation (CPR)

IAED Emergency Medical Dispatch (EMD)

IAED Emergency Fire Dispatch (EFD)

IAED Emergency Police Dispatch (EPD)

Other

None

12

If other, please indicate certification(s).

Required Question