Job Summary Overview
The position is responsible for overall accountability for branch loan production, sales results, member satisfaction, business services expertise, membership growth, deposit goals and employee engagement results.
Essential Job Functions
Position Required Qualifications
Minimum Education and Experience
High School diploma or general education degree (GED) and three (3) years’ experience in a financial institution branch operations, retail, or service industry. Two (2) years supervisory / managerial experience or one (1) year as an Assistant Branch Manager at Arizona Financial required. Registered MLO required.
Knowledge, Skills, and Abilities
Knowledge of PC software applications in Windows and Word required. Ability to read, write, speak, and use proper grammar in English. Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations. Ability to write business correspondence in response to sensitive inquiries or complaints. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively presenting information to groups of membership, management, and board of directors. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to calculate rates, ratios, and percentages.
Licenses, Training, and Certifications Required
Registered MLO required.
In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Financial employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System (NMLS). Prior to performing MLO duties, the registration process requires that applicants and / or current employees :
1. electronically apply for registration, providing personal and employment information;
2. submit fingerprints to the NMLS for an FBI criminal background check, and
3. receive clearance from Arizona Financial regarding that FBI background check.
Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial services related business, may not qualify for the MLO designation.
After successful registration, employees may perform the MLO functions. To maintain MLO registration and the ability to perform these functions, they must :
1. renew registration on an annual basis, and
2. update any changes to his / her registration information as needed.
The MLO’s registration and employment status will be available to the public on the NMLS Registry. MLOs routinely handle confidential member information and have strict requirements for maintaining the confidentiality and non-disclosure of that information.
Hybrid Work Environment and Physical Demands
Branch Manager • Phoenix, Arizona