Network Operations Analyst

Job Title : Network Operations Analyst

Duration : 12 Months

Location : Fairfield, CA

Pay Rate : $40-$41.30 / hr.

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Job Description :

• Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
• Create and track incident tickets, change requests, work orders, service requests and assignments as directed.
• Issue initial outage notification event communications as directed.
• Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
• Initiate major outage communication technical bridges as requested.
• Apply fix procedures as instructed for repetitive events as instructed.
• Manage alarms and alerts received from existing monitoring programs with previously defined business rules.
• Monitor network, applications, and systems across the Client's enterprise for alarms / alerts received from incidents, unauthorized or failed changes.
• Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed.
• Create / Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.
• Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.
• Escalate incidents as needed if not well-defined by Run Books or work instructions.

Required Skills :