CUSTOMER SERVICE REPRESENTATIVE

Job details We are seeking a dedicated and personable Customer Service Representative to join a team in the Bryan area. In this role, you will be the first point of contact for customers, ensuring a positive experience by responding to inquiries, resolving issues, and providing accurate information about their products and services. If you enjoy problem-solving and creating exceptional customer experiences, we'd love to hear from you. ...

Responsibilities :

Respond promptly to customer inquiries via phone, email, or chat..

Identify and assess customer needs to achieve satisfaction.

Provide accurate, valid, and complete information using the right methods and tools.

Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Collaborate with other departments to ensure customer satisfaction.

Stay up to date with product knowledge, company policies, and industry trends.

Working hours : 8 : 00 AM - 5 : 00 PM

Skills :

Proficiency in using customer service software, databases, and tools (e.g., Zendesk, Salesforce, Microsoft Office).

Comfortable working in a fast-paced, team-oriented environment.

Education : High School

Experience : 0-1 years

Qualifications :

High school diploma or equivalent; college degree preferred.

Proven customer support experience or experience in a client service role.

Excellent communication and interpersonal skills.

Strong problem-solving skills and attention to detail.

Ability to multi-task, prioritize, and manage time effectively.