Customer Service Representative / San Francisco / Spanish speaker

WHIZZSan Francisco, CA, US

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Job Description

Position : Customer Service Representative, Full-time

Location : San Francisco (on-site)

We’re looking for motivated Customer Service Representatives to join our team. You’ll earn a competitive pay of $25 to $27 per hour , plus monthly performance bonuses . At Whizz, we appreciate your hard work and offer clear career growth, including chances to move into leadership roles. Join us and grow with the company!

Why choose Whizz :

Competitive salary : Earn between $25- $27 per hour, based on your skills and experience. This is a full-time position (35–40 hours per week).

Bonuses : Be recognized and rewarded for your exceptional contributions every month.

Leadership opportunities : Ambitious CSRs can step into a Team Lead role.

What you’ll do : New Customers :

Help customers choose the right bike, battery, accessories, and services.
Assist with signing up for subscriptions, processing payments, and setting up accounts.
Explain bike features and make sure customers have a great first experience.

Existing Customers :

Support customers with repairs, payments, and subscription questions.

Coordinate repairs with mechanics and perform minor bike adjustments when needed.

Handle invoicing, service follow-ups, and work with customer accounts.

Inspect bikes and manage fines when necessary.

Operations & Store Support :

Prepare reports about sales, inventory, and store operations.

Monitor inventory levels and coordinate stock as needed.

Keep the store clean, organized, and welcoming.

Assist with opening and closing the store.

Support your team and supervisor with other tasks as needed.

Requirements

Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.

Good at multitasking and staying organized in a busy environment.

Ability to connect and work well with different types of people.

Flexible to work weekdays and weekends (if necessary).

Knowledge of additional languages (Spanish, French, or others) is a plus.

Benefits

Training provided : We believe in empowering you to reach new heights.

Paid time off : Recharge and relax with vacation, sick leave, and public holidays.

401(k) retirement plan : Invest in your future.

Performance-based bonuses : Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour shifts : Balance work and life seamlessly.

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Customer Service Representative • San Francisco, CA, US