Customer Experience & Administrative Coordinator

Description

As the Customer Experience & Administrative Coordinator , you will be key in creating a welcoming environment and supporting seamless daily operations. This role combines administrative support for the property management team of approximately 2m square feet of Class A Commercial Office buildings, retail and parking decks in downtown Raleigh, with hands-on customer service, including event coordination and operational assistance. You'll represent Highwoods professionally to customers, vendors, and the public while championing efforts to enhance the customer journey and foster a customer-centric culture. This dynamic role requires a high-energy, flexible approach, balancing administrative tasks with proactive engagement across the portfolio.

Customer Engagement & Experience

• Serve as the customer concierge, ensuring a seamless experience for all customers and visitors.
• Coordinate and support customer events, including food trucks, pop-ups, wellness initiatives, and seasonal activations.
• Conduct Fitness Center tours and manage waiver agreements.
• Maintain an updated calendar of local events and notify customers of street closures or city happenings.
• Periodically visit customers to build relationships and gather feedback.
• Work with the marketing and property management teams on customer communications and engagement strategies.
• Develop relationships with local businesses to secure exclusive perks for customers.
• Manage and oversee reservations for amenity spaces, including conference rooms, social spaces and common areas.

Operations & Administrative Support

Qualifications :

Education / Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is of a general office nature; while performing the duties of this job, the employee is regularly required to talk, hear, and see; required to use arms and hands to reach and handle; typing on computer keyboard and using phone required. Ability to read, understand, and to communicate information and ideas clearly in writing and orally is required. The employee may occasionally need to walk, climb, balance, stoop, kneel, or crouch; and lift and / or move up to 30 pounds

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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