Senior Training Manager

Senior Training Manager

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world and themselves in new ways.

Job Description

Reporting to the VP of Sales, the senior training manager is part of the K12 Individual sales leadership team and responsible for developing and implementing comprehensive training programs and ensuring the highest level of quality assurance across all aspects of our operations. This role requires strategic planning, project management, exceptional communication skills, and a passion for delivering excellence.

Responsibilities

• Design, develop, and implement engaging training & professional development programs, workshops, and e-Learning modules for all K12 Individual sales and admission team members
• Collaborate with department managers to identify training opportunities and implementation of new programs and processes
• Facilitate live instructor-led and virtual training sessions using effective adult learning techniques (role-play, simulations, microlearning)
• Leverage Learning Management System (LMS) for training delivery, tracking, and reporting
• Own the AI analysis of sales advisor calls with the ability to recognize individual and team performance, process, and / or training gaps
• Conduct needs assessments and analyzes contact center metrics (AHT, QA scores from the AI software, CSAT) to identify skill gaps
• Partner with Workforce Management and Operations to ensure training supports KPIs and business goals
• Consult with leadership to recommend training strategies for process improvements and technology adoption
• Support culture-building initiatives by embedding customer experience and sales excellence into training
• Stay up to date with industry trends, best practices, and emerging technologies in training and quality assurance to drive innovation and maintain a competitive edge

Qualifications

Education, Experience, and Training

Work Perks