serp_jobs.error_messages.no_longer_accepting
Claims Specialist
iA AmericanWaco, TX, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school diploma or general education degree (GED). Life claims experience preferred but not required. Ability to type a minimum of 35wpm
Job Description
Location : Waco, TX
Conditions : In Office
The Claims Specialist answers questions and provides customer assistance to all beneficiaries / policyholders / agents and funeral homes regarding policy and claim status via telephone, e-mail, fax or fax.
Your Day to Day
- Communicates with customers through inbound and outbound phone calls, written correspondence and email to ensure successful set-up of new claims and gathering of claim requirements for existing claims.
- Opens new claims within established guidelines. Includes determination of in-force coverage, obtaining the necessary requirements through telephone and written contacts, verifying completeness.
- Explains policy coverage and provides details.
- Researches policy contracts to resolve issues and answer questions.
- Determines what requests should be forwarded for review by other departments or management.
- Prepares letters and updates claims system for newly reported claims.
- Provides appropriate follow-up for outstanding requirements on pending claims.
- Keeps records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Maintains a familiarity with the details of Company products and policies, and a working knowledge of where to get assistance in responding to inquiries.
- Participates in special projects and assignments.
- Assists with incoming telephone calls and work overflow for various Claims functions.
What You Have
Company
American-Amicable Life Insurance Company of Texas
Posting End Date
2025-09-30
serp_jobs.job_alerts.create_a_job
Claim Specialist • Waco, TX, US