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NEW Call Center Representative

NEW Call Center Representative

TempWorks AccountBoston, MA, US
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Job Description

Job Description

Job Title : Call Center Representative

Location : Boston, MA (On-site or Hybrid)

Employment Type : Full-Time

Compensation : $17–$20 / hour + bonuses + benefits

Overview :

We are looking for an energetic and personable Call Center Representative to join our growing customer support team. This role involves answering inbound calls, resolving customer issues, and documenting interactions with accuracy and empathy.

Key Responsibilities :

  • Handle inbound customer inquiries via phone in a timely and courteous manner
  • Troubleshoot issues and provide accurate information or solutions
  • Escalate complex cases to supervisors or technical support teams
  • Log all interactions in CRM and maintain detailed case records
  • Meet daily call volume and customer satisfaction KPIs
  • Stay informed on company products, services, and procedures

Qualifications :

  • High school diploma or equivalent
  • 1–2 years of call center or customer service experience
  • Excellent phone etiquette and communication skills
  • Familiarity with CRM systems (e.g., Zendesk, Salesforce)
  • Ability to remain calm under pressure and multitask effectively
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    Call Center Representative • Boston, MA, US