Service Technician

Job Description

Job Description

Salary : $20-$25

Position Title : Service Technician

Reporting To : Product Operations Manager

Location : NASA

Business Unit : LAI Games

Department : Operations

Date : 2025

Job Summary

Reporting to the LAIG Support Manager in our Dallas office, you will have the responsibility for

providing technical support for our products to LAI Games customers.

Key Responsibilities

• Always provide exceptional customer service via telephone and email interactions.
• Maintain an active approach in troubleshooting and fault finding of all hardware
• Provide clear and concise feedback to management
• Provide proper care and maintenance of all tools, equipment, and work area
• Work with other divisions of Helix Leisure when needed
• Perform general office duties including helping team members from other areas as
• directed
• Maintain detailed call records of support calls in our ticketing system.

Required Skills and Experience

Qualifications / Education

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be a complex of exhaustive list of all the responsibilities, duties or skills that may be required or of benefit in this position. All employees may be required to perform other duties as assigned.