Customer Service Representative

Participant Advocate

Location : Work from home in one of our 24 states! (AZ, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, SD, NE, NJ, NV, NY, OH, PA, TN, TX, UT) Type : Full-time

Hourly Rate : Starting at $17.00

About Us : We're a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of a large work family, you'll fit right in.

What You'll Do

As our Participant Advocate, you'll be a friendly voice our participants can rely on. You'll work closely with our participants to navigate through educating, problem solving, and supporting. Participant Advocate's take an active role in meeting our company defined goals, and to be successful you'll need to be positive, empathetic, patient, and passionate about providing service excellence. Your role in our mission will be to guide people through their benefits experience with care and clarity. If you enjoy helping others and making complex things easier to understand, this role is for you.

Your Day-to-Day Might Include

• Support customer questions through phone, email, and other forms of service delivery
• Complete 80-100 transactions per day with empathy and compassion
• Educate participants about their IRS regulated benefits
• Consistently hit key performance indicator goals while embodying Navia's core values : Nurture, Advocate, Visualize, Innovate, Amaze
• Execute a high level of service delivery in interactions both external and internal
• Follow best practices for sensitive HIPAA information
• Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house knowledge base, CRM, etc)
• Follow a strict phone schedule (schedule adherence will be measured)

What We're Looking For

Why You'll Love Working Here