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Desktop Support Technician
Desktop Support TechnicianCynet Systems • Omaha, NE, United States
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Desktop Support Technician

Desktop Support Technician

Cynet Systems • Omaha, NE, United States
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Job Description : Responsibilities :

  • Provide customer-facing end-user support that includes.
  • Break-fix support for laptops, desktops, tablets, and associated hardware peripherals.
  • IMAC support, including large-scale / bulk office moves / re-stack activities (all moves).
  • Support for Operating System, Windows and MAC, MS Office suite, and other business applications.
  • Proficient in imaging devices using SCCM or Intune.
  • ccess related issues with smart card, password, and security, application configuration and troubleshooting, and general inquiries.
  • Support for the Mobility devices (IOS / iPhone / IPads).
  • VIP and home-based office (HBO) user support.
  • Manage the ticket queue in ServiceNow system and ensure they are resolved and closed within the defined service level maintenance.
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for the provision of end-user support (e.g. Hardware Vendor technicians for warranty repair / replacement).
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT / AV contacts and stand-by support.
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Desktop Support Technician • Omaha, NE, United States

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