Senior UX Consultant Impact

What you get to do in this role :

The role of the Senior UX Consultant is part of ServiceNow Impact. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers time-to-value.

As part of the global customer success organization this role will help customers realize the most value from their ServiceNow implementations by focusing on the needs and abilities of their users. They will work with customers who have implemented or plan to implement ServiceNow to transform how work gets done.

Responsibilities :

You will act as a ServiceNow User Experience (UX) subject matter expert to bring leading practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate is someone with significant UX experience and ServiceNow platform familiarity who wants to help our client base with their digital transformation capabilities.

• Virtually present and deliver offerings from our portfolio of UX accelerator coaching sessions to complex large enterprise customers.
• Prepare all client-facing and internal deliverables that are for UX coaching sessions.
• Identify and drive process improvements develop leading practices and mentor junior team members.
• Engage with customers and manage requests by scoping level of effort fulfilling business requirements and resolving customer escalations. Activities may include :

Assessing the usability of an implemented solution through UX reviews.

Qualifications :

To be successful in this role you have :

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $147300 - $257800 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Wireframing,UI,Axure,Responsive Web Design,Sketch

Experience : years

Vacancy : 1