Engagement Manager

Engagement Manager

The Engagement Manager collaborates with communities, Participants, and internal team members to sell Contexture's products and services. The Engagement Manager develops relationships with Participants to demonstrate Contexture's value proposition and secure new contracts. The Engagement Manager works closely with their counterpart when new sales opportunities have been identified and works to ensure upsell opportunities have the sales presence needed to increase revenue. The position will manage activities related to building and maintaining positive Participant relationships, effectively managing accounts, coordination of the delivery of Contexture products and services, and the analysis and measurement of the existing clinical processes and workflows in obtaining and utilizing electronic patient data. The Engagement Manager cultivates prospects to fill sales pipelines that can be managed through closure. Additionally, the Engagement Manager will assist in securing timely submission of legal documentation for HIE Participants.

This position is based in Phoenix Arizona. Our strategic flexibility allows for local work from home opportunities.

Essential Duties and Responsibilities include the following :

• This position will be responsible for signing up Participants to implement health information exchange services from Contexture. The Engagement Manager works with the Director of Development & Engagement and team to both convene and facilitate discussions to advance the HIE.
• Responsible for meeting sales goals determined by Director of Development & Engagement
• Responsible for qualifying leads from digital campaigns, conferences, trade shows, and other referral sources
• Actively manage and report on lead development including the use of business applications to measure progress and sales status
• Create presentations and collaborate with marketing / communications to define messaging and materials for each Contexture product and service
• Demonstrate HIE applications in small group and large group settings, on-line and in person
• Responsible for communicating the business, technical and financial benefits of Contexture's products and services
• Responsible for explaining fee schedules and providing accurate quotes for HIE services and assist the finance department with on-going communication regarding invoicing, fee increases and account balances.
• Collaborate in a team-based environment to define deliverables, statement of work and vendor integration specs in preparation for creating agreements
• Responsible contract life-cycle management, including drafting all necessary HIE agreements, managing red-line negotiations, and sending agreements to identified signers for review and signature.
• Maintains current and accurate information in business applications
• Resolve any issue raised promptly by troubleshooting and efficiently using internal resources
• Maintains strong, long-lasting, effective relationships with key stakeholders and decision makers within the Participant's organization
• Maintains high-touch engagement with priority Participants including but not limited to agenda development, meeting cadence / schedule, key player / contact tracking, custom survey, etc.
• Participate in defining approach and priorities for product enhancements and Contexture's growth and supports the development of new client solutions including requirements definition and business case documentation
• Participate in conferences, partner events and Contexture sponsored events
• Performs other related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Education / Experience

Minimum of 3+ years of consultative sales or consulting experience with payers and life insurance groups; preferably in healthcare IT or with a clinical background with a Bachelor's Degree in Business, Healthcare Management, Information Systems, or a related discipline preferred; MBA a plus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require the ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Note : This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits

Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.