Receptionist (Customer Service Representative)

Job Title : Front Desk Receptionist / Customer Service Representative

Location : NerdsToGo - Plano, TX

About the Role :

We’re looking for a friendly, organized, and tech-comfortable receptionist to be the first point of contact at our NerdsToGo Plano location. You’ll greet customers, handle calls, schedule service appointments, and keep the front office running smoothly. Think of yourself as the hub that keeps the Nerds connected to happy clients.

Key Responsibilities :

Greet walk-in customers with a warm, professional attitude

Answer incoming calls, emails, and chats promptly

Schedule on-site and in-store service appointments

Process payments, invoices, and receipts through QuickBooks and our POS system

Maintain accurate customer records and service tickets

Support technicians by managing workflow and job tracking

Keep the front desk and waiting area clean, organized, and welcoming

Assist with basic administrative and office support tasks

Qualifications :

High school diploma or equivalent (some college preferred)

1+ year of experience in customer service, reception, or office admin

Strong communication and multitasking skills

Familiar with Microsoft Office and basic computer operations

Experience with QuickBooks or scheduling software is a plus

Positive, professional, and dependable attitude

Why Join NerdsToGo :

Fun, tech-focused, and team-oriented environment

Consistent weekday schedule (no late nights)

Opportunity to grow within a fast-expanding IT services company

Schedule :

Full-time, Monday to Friday

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.