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TECHNICAL COORDINATOR

Davinci Virtual LLCMidvale, UT, US

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Job Description

Description :

Department : Information Technology

Reports to : VP of Technology

Location : Hybrid (Office as needed; Remote capable)

The IT Support / Technology Coordinator provides technical support across desktop, network, application, and web systems. This role ensures the reliability, security, and performance of the company’s technology infrastructure while supporting day-to-day operations.

The coordinator also contributes to broader business planning by recognizing new technology trends and helping adapt systems accordingly. Responsibilities include onboarding new users, deploying software and hardware, maintaining documentation, and protecting company data and intellectual property.

This job requires access to a FULL TIME automobile and you must live in the Salt Lake area! This position is HYBRID - MWF in office, T / TH remote. The shift is 6am-2 : 30pm. Requires someone who is dependable and reliable.

Requirements :

Key ResponsibilitiesTechnical Support & Operations

First line support for all technical trouble tickets
Provide desktop and remote support for hardware / software issues
In office troubleshooting and hardware replacements
Perform PC setup, configuration, deployment, and desktop support
New user onboarding / terminated user offboarding
Respond to and manage IT help desk tickets
Troubleshoot spyware, virus issues, and software conflicts
Administer email, user accounts, network, and printer access
Perform software installations and updates
Maintain inventory of IT supplies and equipment

Systems & Network

Support Microsoft Windows-based network, Active Directory, Exchange

Help manage infrastructure and system reliability

Provide basic Cisco telecom adds / moves / changes

Assist with diagnostic testing and minor hardware fixes

Web & Platform Support

Edit and update orders and transactions on public websites

Administer access to web-based platforms (e.g., WCSA, LEO, Salesforce)

Planning and configuration of Salesforce tools (e.g., Linkpoint and Dialsource)

Participate in QA testing for new web features and tools

Partner relations and communication of vendor related issues

Documentation & Projects

Document technical procedures and user onboarding steps

Contribute to project tracking tools (e.g., Gantt charts) if applicable

Assist with project deployments and updates

Professional Development

Attend regular team meetings and performance reviews

Stay updated through internal trainings and research

Share suggestions to improve tools, systems, or processes

If applicable, learn about and get certified for CompTIA A+

Skills & Qualifications

High School Diploma or equivalent required

High Speed Internet with speeds of at least 20 mbps upload and 20 mbps download

Minimum of 40 wpm typing speed

2+ years in IT support or related field preferred

Proficient in : Microsoft Office, Windows OS, Email systems

Familiar with : Davinci Virtual, Davinci Meetingrooms, Salesforce, Active Directory, Azure Active Directory, Entra Admin

Networking, security, Unix / Linux experience is a plus

Strong problem-solving and organizational skills

Able to lift up to 20 lbs and work at a desk most of the day

Good verbal and written communication

Self-motivated, fast learner, team player, think outside of the box

Working Conditions

Indoor office work which includes 3 days per week in office – requiring transportation

Sitting at a desk with a computer and monitoring tools during entire shift

Occasional physical work like moving equipment – not to exceed 20 pounds

Some flexibility in schedule during off-peak tasks

About Davinci :

Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. Our innovative, fulfillment-driven approach delivers exceptional service and cutting edge solutions. Do you want to be a part of an amazing team? We strive to make Davinci the best place to work. Amazing medical, dental, and vision benefits with additional wellbeing benefits available to all employees. Lots of incentives and opportunities for growth. We are looking for someone who wants a long term career with our company!

All offers of employment are contingent upon the successful completion of a background check. This may include, but is not limited to, verification of employment history, education, criminal records, and other relevant information, as permitted by law.

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Technical Coordinator • Midvale, UT, US