Human Services Coordinator

Salary : $56,594.07 - $90,324.66 Annually

Location : Plantation, FL

Job Type : Full-Time

Job Number : 1413968

Department : HumSvcs Comm Care for Elderly

Opening Date : 11 / 04 / 2025

Closing Date : 11 / 12 / 2025 5 : 00 PM Eastern

Veterans' Preference Notice : Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

International Degree Verification : International degrees must be evaluated by an approved member of the National Association of Credential Evaluation Services (NACES) www.naces.org / members or the Association of International Credential Evaluators (AICE) Candidates are responsible for all evaluation expenses. Completed evaluations do not guarantee employment and are subject to approval by Broward County Human Resources.

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for a Human Services Coordinator position in its Broward County Elderly and Veterans Services Division.

General Description

Provides advanced social case management, counseling, and / or coordination of services in an assigned human services program.

Works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field.

Requires one (1) year of direct client social case work / counseling in either an addiction / substance abuse treatment or mental health facility / program, crisis intervention or clinical setting, or in a community resource eligibility center based upon area of assignment.

Special Certifications and Licenses

• Must possess a valid FL Class E Driver's License at time of appointment and must be able to obtain and maintain authorization to drive on County business, depending on area of assignment.
• Must pass a Level II background screening, and approved through the aging portal option.
• Must complete the DOEA web-based training for the DOEA assessment instrument and receive a score of 90 within 30 days.
• Must complete the DOEA care plan training as offered by the ADRC and pass with a score of 80 within six months of hire date.

Preferences

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provide holistic and comprehensive case management services (intake, assessment, care and discharge planning).

Complete the Department of Elder Affairs assessment training and pass with required score.

Maintain a case load and conduct client contacts and field visits.

Conducts home and community visits related to the client or their needs, as required or directed

Connect clients with needed and available community resources.

Provides general information to clients.

Coordinates program services and completes required .

Input information in consumer electronic record.

Maintain consumer electronic and hard copy file.

Conduct outreach and networking services.

Create tracking mechanism for assigned caseload to ensure program compliance

Conduct client and service follow-ups as needed

Participate in case staffings and consultations.

Share rotating responsibility for the after hours emergency phone

Effectively communicate in oral and written form, and express thoughts in a logical sequence.

Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.

Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations, which require a high degree of sensitivity, tact and diplomacy.

Compile and summarize data tracked upon request.

Data entry into various information management systems.

Open and maintain files for case management services and tracking.

Ability to work independently and in teams.

Ability to multi task and prioritize.

Provide prompt, efficient and responsive service.

Performs related work as assigned.

Additional job expectations are contained in the Broward County Human Services Coordinator job classification.

Emergency Management Responsibilities :

Note : During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to traffic; moving machinery.

SPECIAL INFORMATION

Competencies

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

Relates openly and comfortably with diverse groups of people. Recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.

Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note : During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual / vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.

01

Will you possess, at the time of hire, a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field?

02

Do you have one (1) year experience providing direct client social case work / counseling services?

03

Will you possess, at the time of hire, a valid FL Class E Driver's License at time of appointment and able to obtain and maintain authorization to drive on County business, depending on area of assignment?

04

What interests you about this position and in working with the elder population?

05

Describe your years of experience with the Community Care for the Elderly and Home Care for the elderly grant programs and any experience working with elders, if no experience please document.

06

On a scale of 1-5, with five being the best, how would you rate your computer skills? What software programs have you used? What Electronic records systems have you used and how have you used them?

07

Describe how you identify and minimize your errors in your work.

08

Describe your experience maintaining case records. How do you evaluate the quality of your documentation requirements? What systems do you use to monitor and track clients and compliance with program requirements?

09

Describe your experience with grant program paperwork and working in an environment with multiple priorities and program deadlines?

10

Describe how you handle high-pressure situations that require multi-tasking, are time sensitive, and require a number of things to be done at the same time. What is the desired outcome?

11

Describe your skills in assessing a consumer's needs and translating those needs to a client's plan of care.

12

Describe a specific case you worked on where you felt you were particularly effective in the service you provided to the client.

13

Describe a scenario of a time when you found it extremely difficult to establish rapport with a client, caregiver or family. What steps did you take to improve the communication and what was the outcome?

Required Question