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Manager
ManagerApplebee's • Madison, WI, US
Manager

Manager

Applebee's • Madison, WI, US
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  • serp_jobs.job_card.full_time
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Manager

Qualification Standard : Prior management experience in a similar organization. College graduate with a two or four year degree in Hotel / Restaurant, Management, Business or associated field, who is entering the full-time work force or has successfully demonstrated leadership abilities and business acumen in role of assistant manager.

Specific Functions and Duties : Manages Restaurant Environment

  • Ensures prompt, friendly service according to company guidelines.
  • Directs overall activities and performance of associates on a shift by shift basis.
  • Breeds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
  • Ensures the immediate response and correction of all verbal guest complaints to self and staff. Refers all verbal and written guest complaints to AGM / GM.
  • Ensures guest contact as a priority with self, utilizing a target goal of 100% table visitation.
  • Enforces alcohol awareness on a shift to shift basis.
  • Maintains adequate departmental inventory levels.
  • Ensures product preparation and presentation uncompromisingly meeting company standards.
  • Effectively schedules associates to meet sales demands.
  • Maintains effective safety and security programs according to company policy and government standards.
  • Corrects unsafe practices or conditions.
  • Promotes and manages restaurant organization, cleanliness and sanitation.
  • Performs routine maintenance and immediately informs General Manager of needed repairs.
  • Advises GM of any non-routine situations.
  • Communicates with other managers daily through management log and shift change meetings.
  • Completes all other assigned duties and responsibilities.

Manages Associate Performance

  • Promotes quality recruitment and referrals of potential management candidates.
  • Promotes training procedures of team members.
  • Helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings and implementation of company policy.
  • Determines job assignments on a shift by shift basis.
  • Develops an environment of constant development of associates, including informal shift reviews and participates in the development of written evaluations every six months.
  • Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.
  • Conducts thorough first interviews.
  • Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.
  • Monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action. Monitors progressive discipline when appropriate.
  • Assures compliance with company policies, practices and procedures.
  • Acts as coach to all associates.
  • Maintain Controls

  • Responsible to control cost in assigned department.
  • Maintains and controls the assets of the company.
  • Assures the compliance with the local, state and federal laws, regulations and guidelines.
  • Reports progress towards achieving restaurant performance objectives at management meetings.
  • Complies with all cash handling procedures.
  • Executes weekly food and liquor inventories / costs at the GM's request and is accountable for completion.
  • Responsible for preparing and submitting of accurate daily paperwork to the GM.
  • Development

  • Is responsible to the AGM / GM for the development of team members.
  • Inspires cooperation and teamwork from associates by breeding a culture derived from our Culture / Mission / Vision.
  • Is guest obsessed and promotes the team to be.
  • Demonstrates organizational skills.
  • Completes all assignments and duties properly and on schedule.
  • Develops goals and action plans for personal / professional growth.
  • Provides a role model for managers and associates.
  • Exhibits a professional image.
  • Develops self on all store related technology. Evaluates self and constantly learns and grows learning all Applebees and company specific knowledge.
  • Physical Requirements

  • Must be able to stand and exert a well-paced mobility for periods up to ten hours in length.
  • Must be able to speak clearly and listen attentively to guests and other staff members.
  • Transports and carries objects up to 50 pounds on a regular basis.
  • Must be able to work in a fast paced environment walking in a brisk manner exhibiting a high sense of urgency for 10 hours.
  • Delivering food and or drink to guests throughout the restaurant frequently carrying dishes and meals to and from the kitchen to our guests.
  • Able to operate blenders, frozen drink machines and other bar equipment.
  • Able to cook at times operating fryers, broilers, flat tops, and steamers.
  • Able to reach and grab products above shoulder frequently.
  • Ability to wipe down table tops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant
  • Applebee's - AB Madison

    4710 E Towne Blvd, Madison, WI, 53704

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    Manager • Madison, WI, US

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