Partner Operations Director

Partner Operations Director

CORPAY is currently looking to hire a Partner Operations Director within our Customer Service division. This position falls under our Corporate Payments line of business and is located in Brentwood. In this role, you will lead the strategic oversight and execution of third-party customer service partnerships to ensure world-class customer experience. This role provides visionary leadership across partner strategy, service operations, and performance optimization, with full accountability for outsourced call center vendor performance across global locations. As a key member of the leadership team, the Director champions a customer-first culture through data-driven performance management, continuous improvement initiatives, and seamless integration between internal stakeholders and external service partners. This role has direct impact on service delivery outcomes, budget management, operational excellence, and long-term partner strategy in alignment with business objectives. You will report directly to VP Partner Operations and regularly collaborate with team(s) and other department(s).

As a Director you will be expected to work in an office environment. CORPAY will set you up for success by providing :

• Assigned workspace in the Brentwood, TN office.
• Company-issued equipment + remote access
• Formal, hands-on training.

Role Responsibilities

The responsibilities of the role will include :

Strategic Leadership & Partner Management

Service Delivery & Operational Excellence

Performance Management & Continuous Improvement

Financial Oversight

Executive Communication & Stakeholder Alignment

Team Leadership

Travel

Qualifications & Skills

Benefits & Perks

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month after hire

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values : integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by :

Embracing diversity enables our people to 'make the difference' as CORPAY and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity / Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links : EEO and Pay Transparency