Talent.com
Insurance Operations Supervisor

Insurance Operations Supervisor

Association Member Benefits Advisors, LLCUrbandale, IA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description :

AMBA is seeking a proactive Operations Supervisor to lead our growing Client Delivery team! We’re looking for a natural leader who values collaboration, team success, and operational excellence in a fast-paced environment.

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

Benefits

  • Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
  • Annual Bonus Program.
  • Corporate 401k Matching.
  • Generous time off including vacation days, 10 paid company holidays, and paid parental leave.
  • Sick time that can be used for both physical and mental wellness days.
  • Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
  • Free, confidential counseling and support through our Employee Assistance Program (EAP), available to all employees and their families.
  • Support & development to cultivate your knowledge and continuing education to support your professional designations.
  • Business casual dress code.
  • Hybrid work arrangement.

About the Role

This role provides strategic leadership and direction for Underwriters, Account Managers, and Placement Specialists working with professional liability insurance and other P&C coverage offerings. In addition, the role oversees all aspects of policy administration for a variety of commercial lines policies.

The Day-to-Day

  • Communicate effectively with colleagues across departments and externally with carriers, vendors, brokers, and customers.
  • Drive individual and team performance to meet stated KPIs (key performance indicators) and service levels while continuously enhancing the overall ease of doing business for our customers.
  • Provide regular, constructive feedback to team members on an individual basis through monthly one-on-one meetings.
  • Support the team by answering daily questions, providing ongoing developmental training, encouraging self-directed research, and motivating team members to achieve departmental goals.
  • Conduct performance appraisals, foster employee development, and promote a positive team atmosphere.
  • Review and analyze systems, processes, and data to improve workflow and increase efficiency through the application of technology.
  • Partner with supporting teams to identify and implement best practices that ensure seamless handoffs and operational efficiency.
  • Ensure all regulatory, compliance, and transparency requirements are met and that internal policies and procedures are consistently followed.
  • Effectively lead workforce located in multi-site locations servicing multiple lines of business and products.
  • Perform other duties as assigned.

    • Requirements :

  • High school diploma required.
  • Bachelor's degree in a related field or 5+ years of relevant management / project experience preferred.
  • Leadership, customer service, or insurance experience required.
  • Demonstrates strategic thinking and proactive problem solving skills.
  • Team building skills.
  • Excellent organizational and time-management skills to handle multiple tasks.
  • Detail oriented to ensure accuracy.
  • Advanced computer skills and the ability to navigate through multiple systems without assistance.
  • Excellent verbal and written communication skills.

    • AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.

    serp_jobs.job_alerts.create_a_job

    Operation Supervisor • Urbandale, IA, US