Senior Software Engineer

Innova SolutionsEnglewood, Colorado

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A client of Innova Solutions is immediately hiring a Senior Software Engineer.

Position Type : Full-Time, Contract to Hire

Duration : 3 months

Location : Englewood, CO- 80112 (Onsite)

As a Senior Software Engineer, you will :

Design user interfaces for customer-facing tools (portals, IVR, chatbots, dashboards).
Create wireframes, prototypes, and high-fidelity mockups.
Design and develop AWS Connect contact flows and IVR systems.
Integrate AWS Connect with third-party apps (Salesforce, Zendesk).
Use AWS services (Lambda, Lex, Polly, CloudWatch) for automation and customization.
Build user-friendly interfaces and backend logic for customer service tools.
Develop and test prototypes for new features
Monitor performance of AWS Connect solutions.
Analyze KPIs like first-call resolution and customer satisfaction.
Work with product, IT, and customer service teams.
Mentor junior designers and developers.
Act as a subject matter expert in AWS Connect and UX / UI
Participate in iterative design and development cycles

The ideal candidate will have :

Strong UX / UI design principles.

Proficiency in tools like Figma, Sketch, Adobe XD.

Deep knowledge of AWS Connect and related services.

Experience with serverless architecture and AWS Lambda.

AWS certifications preferred

Proficiency in HTML, CSS, JavaScript.

Experience with backend logic using AWS Lambda

Strong analytical and problem-solving skills.

Familiarity with customer behavior analytics and service optimization

Excellent communication and collaboration skills.

Leadership and mentoring experience

Familiarity with Agile methodologies.

Experience with tools like Jira and Trello

Thank you!

Mo Irshad

PAY RANGE AND BENEFITS :

Pay Range

50-$58 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

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Senior Software Engineer • Englewood, Colorado