Product Liaison

Job Opportunities At Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Primary Duties And Responsibilities :

• Collaborates with the Product Development Manager and other key points of contact
• Liaison between the business, IT and other relevant departments / teams from a user experience
• Holds regular meetings with the Product Development Manager to review and discuss user experience and ways to improve
• Accountable for creating and maintaining a RACI matrix related to product migrations, new products and enhanced products
• Responsible for creating and maintaining any SOPs, process maps and other relevant process improvement tools related to the product user experience
• Participate in product rollouts to design and develop the onboarding of internal user teams, including existing and new features, receive feedback, and collaborate with teams to continue the evolution of the user onboarding experience
• Develops training and learning to support user workflow with different levels of experience
• Works closely with Learning and Performance (L&P) to incorporate user onboarding in existing and new L&P programs where appropriate
• Gathers training and support requirements from internal teams to scope the work associated with the roll out of products
• Works with the Product Development Manager and other relevant teams to gather and incorporate feedback, where appropriate, in the user onboarding experience of product(s)
• Works closely with the Product Development Manager to manage user items in cases of escalations

Experience And Educational Requirements :

Minimum Skills, Knowledge And Ability Requirements :

What Cencora Offers :

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.