OCC / NOC Team Lead

OCC / TOC Team Lead

The OCC / TOC Team Lead is a key leadership role within Element's Global Technology Operations Centre (TOC). This position is responsible for driving operational excellence and ensuring the consistent, high-quality support of critical IT services across the organisation. The role focuses on people leadership, managing, developing, and empowering a team of TOC Analysts, while overseeing real-time monitoring, incident response, and service availability across Element's global infrastructure. Acting as a central point of coordination within the TOC environment, the OCC / TOC Team Lead ensures timely detection, escalation, and resolution of operational issues, and maintains strong stakeholder relationships across Technology and the wider business. The position requires varied shift cover : 08 : 00 - 16 : 00 and 09 : 00 - 17 : 00, and may require support for weekend business activity. The role may require out-of-hours on-call escalation support. The OCC / TOC Team Lead reports directly to the Global Head of Service Management.

Key Responsibilities

People Leadership & Team Management

• Lead, mentor, and develop a team of TOC Senior Analysts and Analysts, ensuring high performance, accountability, and continuous growth.
• Conduct performance management, including objective setting, monitoring, coaching, and formal appraisals.
• Foster a positive, collaborative, and high-performing team culture aligned with Element values.
• Manage shift coverage and staffing to maintain operational support.
• Address workload distribution, prioritisation, and team wellbeing, ensuring balanced and sustainable operations.
• Manage conflict effectively and support a psychologically safe environment for all team members.

Operational Excellence

Process, Reporting & Continuous Improvement

Vendor & Stakeholder Engagement

Governance & Compliance

Skills / Qualifications

Experience & Knowledge Required

Essential Skills & Certifications

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming 'the world's most trusted testing partner'. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following : age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) "If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com "

Job Locations

US-OH-Blue Ash

ID

2025-17843