Information Technology Technician (San Francisco)

We are seeking an IT Technician to provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 5075 employees and work closely with a small IT team (35 members).

Key Responsibilities :

Network & Connectivity Support

Maintain internal network connectivity

Troubleshoot Wi-Fi issues

Provide printer and internet support Helpdesk & Customer Service

Respond to support tickets and resolve technical issues

Deliver excellent customer service through direct interaction with staff

Provide onsite support three days per week (TuesdayThursday) Password & Account Management

Reset passwords and troubleshoot login issues

Assist with account access problems Inventory & Hardware Management

Track and manage hardware inventory

Perform light helpdesk tasks, including basic troubleshooting for :

o Windows systems

o Mobile devices

Required Skills & Experience :

2+ years of experience in IT support or helpdesk roles

Strong troubleshooting skills for network and hardware issues

Excellent communication and customer service abilities

Ability to work onsite as scheduled

Hourly rate starting at $25 / hr depending on relevant skills & experience.