Northeast Wisconsin Technical College is hiring : Library Technician - Technology

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships. The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

• You belong here.
• Department :
• Academic Excellence - Research & Library Services
• Reports To :
• Manager, Research & Library Services
• LOCATION :
• Green Bay
• STANDARD HOURS :
• Monday - Thursday 8 : 30 am - 4 : 30 pm, Friday 8 : 00 am - 4 : 00 pm. Flexibility required to include other evening and / or weekend hours, as necessary.
• STARTING PAY RANGE :
• $22.90 - $24.69 per hour
• Salaries / Wages for all finalists (internal and external) will be placed
• within the range
• based upon education, experiences, current wages, and internal equity.
• POSITION SUMMARY
• Provide computer, reference, and library support to internal / external patrons online, via phone, and within the library. Provide group and individual technology and information literacy instruction. Work closely with other College teams to maintain the lab hardware / systems and a large circulating collection of laptops and audio-visual equipment. Approve equipment applications, circulate materials / equipment, complete computer booking requests,
• ESSENTIAL FUNCTIONS
• Assist students, staff and community members with just-in-time help on computers, printers, software packages, audio-visual equipment, research questions, and accessing physical / online resources through multiple channels (chat, text, phone, email, and in-person interactions within the library and CyberZone).
• Contact referred students who need basic computer skills to provide early interventions by appointment at the start of each session. Provide individual and group training on library resources and technology use.
• Maintain the Library desk to include approving equipment applications, circulating, discharging, and shelving materials and equipment, updating patron information, sending notices, updating fines, and providing other library services, ensuring adherence to library service standards. Open or close the library promptly at designated times.
• Create instructional videos, FAQ web pages, guides, signs, and / or handouts to assist patrons in using Library equipment and technology applications, accessing college resources, and managing student accounts.
• Maintain a large collection of laptops and audio-visual equipment and related documentation. Address hardware and software needs, track reservations, and assist Manager on policy issues. Take money to add to print balances. Recover delinquent laptops, hotspots, and other equipment by texting, calling and emailing.
• Perform item catalog changes and process new equipment to prepare them for inclusion in library collections.
• Assist with testing and documenting new or updated systems and applications. Determine equipment malfunctions and perform minor repairs or arrange for repair with other College technicians.
• Maintain order and inventory the library’s equipment collections monthly.
• Communicate with technology staff and security to provide customer service, halt disruptive behavior, and disable equipment that has not been returned on time.
• Provide guidance to part-time staff and student workers as needed to ensure proper completion of library tasks.
• Additional Duties as Needed :
• Maintain physical collections, send notices to patrons, and market the library through social media.
• Process interlibrary loans for patrons, keep records of loan transactions, communicate with other libraries and waiting patrons, and answer renewal questions.
• Add new journal issues to the library catalog and route materials to employees. Contact publishers for missing issues and perform annual record updates. Process new physical and online library materials to prepare them for inclusion in library collections.
• MINIMUM QUALIFICATIONS AND WORK EXPERIENCE
• Associate's Degree in Computer Application Software, computer technician, Library Science or related degree
• Minimum two years related experience in a computer lab or library environment.
• Microsoft 365 (intermediate to advanced skills), Integrated Library System (ILS) circulation tasks (WorldShare preferred), online course systems (Canvas preferred), advanced web searching skills, database researching skills, Chat Reference Software, email programs, PC and MAC / Apple Operating systems.
• Ability to learn software used by various college courses.
• Knowledge of computer hardware and software (including diagnosing problems and performing minor repair).
• Call numbers (preferably Library of Congress classification).
• Ability to teach others how to use library and college technology.
• An equivalent combination of education and work experience may be considered.
• Preferred Qualifications :
• Customer service or teaching experience preferred.
• Skills and Abilities :
• Student Success : Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Values : Demonstrate behaviors and action that support the College’s values
• Collaboration : Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience.
• PHYSICAL DEMANDS
• Extended Sitting :
• Ability to sit for extended periods while working on a computer or attending meetings
• Mobility :
• Ability to move around the campus to attend meetings and events
• Manual Dexterity :
• Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
• Visual and Auditory :
• Ability to read documents and communicate effectively with students and staff.
• Light Lifting :
• Capability to lift and carry materials weighing up to 25 pounds.
• Reasonable Accommodations Statement
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and / or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or.NWTC recognizes that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed on the job opening, please still consider applying. Apply to the positions you feel suit you best

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