Service Advisor

Service Advisor

Pay : Base Pay + Commission Estimated Earnings : $100,000$130,000+ annually based on performance Employment Type : Full-Time

Join the team behind an award-winning culture.

BMW of Anchorage is known for our positive, supportive work environment and commitment to employee development. We are looking for a motivated, customer-focused Service Advisor to join our high-performing service department.

As the first point of contact for our service customers, you'll play a key role in ensuring an exceptional experience while maximizing service opportunities. This position is ideal for someone with strong customer service and sales skills who is ready to grow with a respected, high-performing automotive team.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customer concerns and accurately document service needs.
• Provide expert recommendations on services and repairs.
• Verify warranty and service contract coverage.
• Prepare repair orders, cost estimates, and service documentation.
• Clearly explain services and findings to customers.
• Upsell additional maintenance and repair services when appropriate.
• Maintain customer records and follow-up communications.
• Collaborate with technicians to ensure efficient, accurate service.
• Drive customer satisfaction and retention through exceptional service.

Qualifications

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.