Head of Customer Success

Head Of Customer Success

Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and soldon-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, A / B testing, and marketplace / social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint.

Reporting to the General Manager, APAC, you will support our fast-growing base of leading and emerging ecommerce retailers. As a highly motivated Head of Customer Success, you will be responsible for delivering a best-in-class customer experience for our suite of tools including search, merchandising, personalization, and feed management and optimization solutions.

This role includes responsibilities for all Customer Success activities (including onboarding, adoption, advocacy, retention, etc.), team management, and outcomes (e.g., renewals, expansion, etc.). You'll lead a motivated team owning the end-to-end retention, renewal, plus upsell, and cross-sell processes. Product adoption, optimizations, and best practices will be the foundation of customer outcomes. This is a great opportunity for a Head of CS looking to gain valuable experience leading a high-performing customer-focused team and grow their career.