Level 2 Service Desk Engineer

Level II Service Desk Engineer

Job Description : �

Resolve service tickets, provide guidance to resolve aging and complex issues��

Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software��

Work with vendor representatives to resolve software and hardware issues��

Install and / or upgrade Microsoft Windows Server Operating Systems��

Perform advanced virus, malware and ransomware mediation��

Resolve backup issues and perform restore testing��

Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments��

Work with clients to harden security posture through policy and advanced technologies according to Medicus IT standards and processes��

Must Have(s) : ���

3+ years Systems Engineer or similar role, working in Microsoft Environments��

Required certifications : Network +, Server +, Windows Server 70-410, 98-365��

Knowledge of VMWare, Citrix, VPN and Terminal Services��

Pay Details : $55,000.00 to $65,000.00 per year

Equal Opportunity Employer / Veterans / Disabled

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance