IT Helpdesk Team Lead

Job Details

Job Location

OK Oklahoma City Bricktown - Oklahoma City, OK

Position Type

Full Time

Travel Percentage

Negligible

Description

IT Helpdesk Team Lead Date 11-19-25

FLSA Classification : Non-Exempt

Company Profile : Starting as a typewriter company in Chickasha, OK in 1934 to having offices across North Texas and Oklahoma, Standley Systems is committed to supporting business with the technology tools and resources needed to empower their employees to get work done.

As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas : Print Technology Services and Managed Services.

Team Standley was founded on and continues to operate by a "People First" mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients' situations to not only provide a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time.

Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It's our team.

Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time it requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win.

Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team!

Position Profile : The Standley Systems Helpdesk Team Lead will be responsible for creating, developing, and leading a professional service team, that will achieve the highest client satisfaction. This position will report to MS Service Manager.

Team Lead Responsibilities :

• Team Leadership : Lead, and mentor a team of technicians and engineers, providing guidance and support to ensure high performance and professional growth.
• Daily reviewing and managing the Helpdesk team's tickets
• Ensuring the highest client satisfaction by meeting customer's needs in a courteous and timely manner
• Monitor individual performance and progress
• Ensure compliance with safety and legal standards
• Coach team members as needed
• Communicates progress, needs, and updates to management
• Keep SOPs up to date
• Lead their Team to maintain and exceed Service Benchmarks
• Reporting : Generate and analyze performance metrics, creating regular reports for management. Provide insights and recommendations for continuous improvement.

Engineer Responsibilities :

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in following are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills :

Excellent experience deploying, managing, and troubleshooting network and server infrastructures

Experience :

Education :

Physical Requirements : The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment : The work environment characteristics described here are representative of those an employee in this position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IT Helpdesk Team Lead

I have read this job description and I completely understand all my job duties and responsibilities. I can perform the essential functions as outlined with or without reasonable accommodation. I understand that this list is not all inclusive but subject to change by management.