Analytics and Insights Analyst

Job Description

KEY RESPONSIBILITIES

• Data analysis – Obtain, manipulate, and analyze data to answer specific or open-ended questions, utilizing statistical approaches as needed, and distill actionable insights. Understand Customer Care’s business processes, identify root causes to business problems using data, and make recommendations.
• Data visualization – Understand requirements, gather data from various data sources, conduct business analysis, and provide quantitative insights through presentations, reports, and dashboards
• Project support – Support CS initiatives through the lifecycle of ideation, opportunity sizing, strategy and measurement definition, and reporting / impact assessment. Provide analytics team perspective in the setup of A / B tests and subsequent reporting of test results (pre and post-optimization analyses).
• Digital SME – Act as a subject matter expert on best-in-class digital analytics and optimization. Discover customer insights by profiling across a variety of attributes and creating / optimizing actionable segments. Implement a digital analytics roadmap developing processes around analytics collection, quality, governance, and standardization across Customer Care’s digital properties.
• Data Integration – Support onboarding and configuration of analytic tools and support connection of digital data to other reporting tools like Tableau and QuickSight.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS