Key Account Manager

Key Account Manager

We are seeking a Key Account Manager for our AFL Hyperscale division. The Key Account Manager has responsibility for sales to the list of target accounts within the area market, while mining new opportunities. The individual is the primary contact on the accounts and responsible for complete customer satisfaction; building and maintaining positive relationships.

Responsibilities

• Set Global Account strategy and direction to drive new revenue by working directly with Key Decision Makers - Coordinate global sales coverage and manage local territory sales execution
• Oversee day to day operations and maintain strong executive level relationships throughout each account by presenting to customers, developing proposals and negotiating agreements
• Negotiate all pricing for the designated account
• Serve as the customer's single point of contact; handle complaints, issues and concerns form customers
• Oversee the creation and delivery of accurate quarterly and annual forecasts and account plans
• Establish highly strategic, thoughtful and deliberate plans within the existing framework of a metric oriented business model
• Leveraging consultative and relationship building selling techniques to identify current and future connectivity solutions
• Maintain a thorough understanding of the service contract and customer account requirements
• Understand and assist in shaping customer expectations for service and performance
• Monitor customer Service Level Agreements
• Identify and pursue opportunities for new / additional business with customers
• Review and approve all project cost estimates, develop project quotes and deliver / review quotes with customers
• Track billing and accounts receivable status and assist in timely resolution of collection issues

Qualifications

Personal Qualities