Insurance Customer Service

Job Description

Job Description

At J Johnston Insurance, we are in search of an enthusiastic and dedicated Insurance Customer Service Representative to join our team in Los Alamitos, California. Our company prides itself on providing exceptional service to our valued clients, and we are looking for someone who shares this commitment. The successful candidate will be responsible for assisting customers with their insurance inquiries, resolving issues efficiently, and ensuring a high level of satisfaction. As part of a positive and supportive team, you'll enjoy engaging with clients, assisting with policy updates, and tackling challenges. We champion a workplace where every employee's contribution is valued, and growth is encouraged. If you're eager to be a part of a professional and welcoming team that makes a real difference in people's lives, J Johnston Insurance is the place for you. Apply now and embark on a rewarding journey!

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Mon-Fri Schedule

Flexible Schedule

Responsibilities

Customer Support : Assist policyholders with inquiries, and policy information, ensuring a high level of satisfaction.

Problem Resolution : Assess client issues and provide solutions promptly and accurately.

Information Management : Maintain and update client records in the system accurately and efficiently.

Policy Guidance : Provide clear guidance on policy features and benefits to help clients understand their coverage options.

Cross-Department Collaboration : Work closely with sales and claims departments to ensure seamless client experiences.

Feedback Collection : Gather customer feedback to inform potential enhancements to service delivery.

Requirements

Experience : 2+ years of customer service experience, preferably in insurance or a related field.

Communication Skills : Strong verbal and written communication skills.

Problem Solving : Ability to efficiently resolve customer inquiries and complaints.

Customer-Focused : A commitment to delivering excellent customer service experiences.

Organizational Skills : Strong multitasking abilities and meticulous attention to detail.

Teamwork : Ability to work collaboratively with colleagues in an office setting.

Technical Proficiency : Comfortable with using CRM systems and handling basic data entry tasks.