Patient Services Representative

Administrative Support Specialist

Excelsia Injury Care provides management services to a network of healthcare companies supporting them in delivering comprehensive rehabilitation diagnostic surgical and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With locations across Idaho Illinois Maryland Missouri Nevada New Jersey Pennsylvania Utah and Virginia we ensure accessible high-quality care tailored to each patients unique needs. Our mission is to restore quality of life through patient-centric care supporting those injured in motor vehicle or work-related accidents. Founded on the values of respect and trustworthiness we are committed to delivering services that adhere to the highest legal regulatory and ethical standards. As responsible corporate citizens we integrate environmental social and governance (ESG) considerations into our business practices ensuring that we positively impact the healthcare companies we serve our employees and the communities we reach.

We offer a competitive salary a great and stable work environment as well as an amazing benefit package! Offered benefits include : medical dental and vision plans through CareFirst with PPO and HSA options available the first of the month after your hire date. Rich leave benefits including PTO that is accrued starting on your first day of work 8 company-recognized paid holidays plus a floating holiday and 5 days of sick leave each calendar year. Employee Assistance Program Earned Wage Access and Employee Assistance Fund. Discounts on shopping and travel perks through WorkingAdvantage. 401(k) retirement plan with employer match. Paid training opportunities and Education Assistance Program. Employee Referral Bonus Program.

What Youll Do :

• Provide administrative support to departmental physicians / supervisor / manager / administrators to include receiving and disseminating of telephone / fax messages in a timely and appropriate manner using clinic and your name.
• Provide consistent support / coverage as needed per departmental policy.
• Direct patients families and visitors to appropriate medical treatment areas in a sensitive and caring manner.
• Assist with the distributing of reports records and messages maintaining patient and clinic confidentiality.
• Assist with maintaining internal / external supply inventory.
• Maintain on-site presence during business hours.
• Comply with departmental billing functions.
• Post patient charges and payments.
• Assist Manager by coordinating reviewing and preparing clinic charts for patient appointments as per departmental policy.
• Maintain the office in a neat and orderly fashion.
• Assist in maintaining a safe environment.
• Assist Manager and District Manager in completing requests for medical records and any and all requests.
• Maintain charts in proper order inserting forms and reports in the appropriate location making certain all forms as well as dictations are completed.
• Copy materials obtains mail when requested.
• Initiates prepares updates forms reports and records on a routine basis.
• Respond to corporate / physician / patient / family / attorney inter / intra departmental general inquiries and ambiguous situations.
• Utilize QIP principles / techniques for organizational change and systems modification.
• Operate and maintain pertinent office machines / equipment to include fax computers copiers etc.
• Assist with the collection sorting and distribution of departmental mail / correspondences / faxes / phone messages in a timely manner.
• Perform other duties and assignments as directed and / or necessary.
• Interview patients / collects information and enters into computer.
• Ensure patients paperwork and Micro MD match.
• Verify insurance and documents in computer using account case notes.
• Explain Excelsia Injury Care paperwork to patients and ensure they understand.
• Witness patient signatures.
• Maintain office in neat and orderly manner.
• Scanning and uploading paperwork to the EHR if applicable.

Other duties as assigned.

Who You Are :

Physical / Mental Requirements :

Compensation : $18 per hour.

Diversity Statement :

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race color religion creed gender pregnancy or related medical conditions age national origin or ancestry physical or mental disability genetic predisposition marital civil union or partnership status sexual orientation gender identity or any other consideration protected by federal state or local laws.

Qualifications :

Education Required : High School or better.