Administrative Support Coordinator (Admin Support Coordinator I) Office of the Registrar

Job Summary :

Under general supervision provide clerical and administrative support to front desk services for the Office of the Registrar as well as Records and Registration units. This position assists the student population with various Office of the Registrar services primarily with myCoyote and records and registration processes. The role requires exercising judgment applying university policies and coordinating administrative functions to ensure efficient operations.

Responsibilities :

• Under general supervision apply thorough knowledge of university policies and procedures to resolve inquiries received in person by phone email and through the QLess virtual platform. Exercise reasoning and judgment to provide guidance and offer solutions. Route complex matters to appropriate personnel.
• Review and process registration requests (adds drops petitions etc.) applying established procedures and FERPA guidelines to ensure student privacy. Identify and refer sensitive situations to appropriate staff in order to maintain compliance.
• Issue enrollment verifications and confirm completion of degrees ensuring accuracy and adherence to policy.
• Monitor review and troubleshoot registration issues in compliance with university policies and procedures for accurate outcomes.
• Support the coordination of programs such as Cross Enrollment High School / University CSU Fully Online Repeat of C regulations and the Over 60 Program by providing information and processing documents in accordance with established procedures and guidelines.
• Process EO 1037 exceptions authorized by Academic Success and Undergraduate Advising ensuring accurate application of university regulations.
• Coordinate with offices such as Financial Aid Student Financial Services Admissions and Advising to resolve student issues; exercise judgment to provide equitable solutions.
• Provide lead work direction and training to student assistants. May provide input for annual performance evaluations.
• Maintain and update training handbooks to support consistent staff development and knowledge sharing.
• Maintain the Office of the Registrars website and social media platforms (e.g. Instagram)
• Create and post announcements to ensure accurate communication of services and deadlines to the campus community.
• Perform other classification related duties as assigned to support the effective operations of the Office of the Registrar.

Minimum Qualifications : Required Education and Experience

Required Qualifications

Experience to be fully functional in all technical aspects of work assignments.

Thorough detailed knowledge of applicable university infrastructure policies and procedures.

Thorough knowledge of English grammar punctuation and spelling.

Thorough knowledge of office systems and ability to use a broader range of technology systems and packages.

Ability to independently handle multiple work unit priorities and projects.

Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist.

Working knowledge of budget policies and procedures.

Ability to perform standard business math such as calculate ratios and percentages track financial data and make simple projections.

Ability to draft and compose correspondence and standard reports.

Ability to handle effectively a broader range of interpersonal contacts including those at a higher level and those sensitive in nature.

Compensation and Benefits :

Anticipated salary step placement : $4047.00 monthly (Step 1)

Classification Salary Range : $4047.00 - $5896.00 monthly (Step 1 - Step 20)

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical dental and vision plans membership in the California Public Employees Retirement System (CalPERS) sick and vacation time and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information :

Work status : Full-time / Non-Exempt / Probationary

Academic year schedule : Monday through Friday (8 : 00 am 5 : 00 pm) some evenings / weekends.

Summer schedule : Monday through Thursday (7 : 00 am - 5 : 30 pm) some evenings / weekends.

The application deadline is : November 20 2025 at 11 : 55PM

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g. H1B F1 STEM OPT).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission California State University San Bernardino seeks a campus climate that welcomes celebrates and promotes respect for the entire variety of human experience. We welcome people from all backgrounds and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create promote and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University San Bernardino is proud to be an Affirmative Action / Equal Opportunity Employer. We recruit hire train and administer all personnel actions without regard to race ethnicity religion color caste national origin ancestry age sex gender gender identity gender expression sexual orientation socioeconomic status genetic information medical condition disability marital status protected military or veteran status or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination Sexual Harassment and Sexual Violence including Domestic Violence Dating Violence and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB please visit Statement :

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at

Smoking

CSUSB is a smoke and tobacco-free campus. See policy athttps : / / Act

In compliance with state and federal crime awareness and campus security legislation including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act California Education Code section 67380 and the Higher Education Opportunity Act (HEOA) the Cal State San Bernardino Annual Security and Fire Safety Report is available at : Experience :

IC

Key Skills

Time Management,Developmental Disabilities Experience,Intake Experience,Mediation Experience,Microsoft Outlook,Customer Support,Case Management,Medical Terminology,Alternative dispute resolution,Child Protective Services,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4047 - 5896