Job Description
Job Description
Application Support Analyst
We are all equally human. Join us.
At Hope Network , over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives.
Watch how we create comebacks.
Why Join Our Team?
We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being :
- Medical, Vision, & Dental Care
- 403(b) Retirement Plan
- Paid Time Off
- Educational Reimbursement
- Career-Pathing
- Paid Training
- Employee Referral Bonus
With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.
What You’ll Do
Provide primary support for the UKG HR software platform, ensuring stability, data accuracy, and excellent user experience across HR functions.Troubleshoot and resolve technical and functional issues within UKG, including workflows, access controls, integrations, and reporting.Assist end users with navigation, features, and enhancements of HR software systems, promoting user adoption and satisfaction.Support secondary applications related to Finance (e.g., Sage Intacct or similar) and Clinical EHR.Collaborate with HR, Finance, and Clinical stakeholders to understand department-specific needs and translate them into practical software solutions.Coordinate with vendors and internal teams for application upgrades, patching, and technical troubleshooting.Participate in analyzing system usage trends and performance metrics to identify opportunities for improvement.Help manage user access across supported systems, including provisioning, deactivation, and access audits.Stay informed about new functionality in UKG and other supported platforms and provide recommendations for enhancements.Work Schedule
Monday through Friday 8 : 00 AM-5 : 00 PM
Second-tier on-call rotation : One full week per month, after hours
Qualifications
Bachelor’s degree in Information Technology, Human Resources, Application Support, or a related field; or a minimum of three years of hands-on experience with a strong focus on supporting UKG (formerly Kronos) or similar HR information systemsPrior experience in training end users is a plusFamiliarity with finance and accounting software such as Sage Intacct is highly desirableExposure to clinical or healthcare-related software systems is beneficialSolid understanding of data security principles, user access management, and role-based permission structuresOur Commitment to Inclusion
Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.
