Senior Startup Growth & Solutions Manager

Senior Startup Growth & Solutions Manager

Zendesk for Startups empowers startups to scale and thrive by delivering best-in-class customer experience solutions. With over 160,000 customers globally, we've supported trailblazing companies such as Slack, Uber, Instacart, Canva, Nubank, Limebike, and Deliveroo from their earliest stages. Our mission is to drive sustainable startup growth through strategic partnerships, vibrant community engagement, and innovative go-to-market programs.

To support this mission, we are seeking a visionary and results-driven Senior Startup Growth & Solutions Manager to lead the transformation and expansion of our flagship Zendesk for Startups (Z4S) program.

This pivotal, global, role will own end-to-end program strategy, redesign, and executionfrom fund allocation and benefits development to ecosystem engagement and market positioning. You will spearhead innovative, data-driven initiatives tailored to startups at every stage of their journey, unlocking new growth engines and reinforcing Zendesk's position as the premier partner for scaling startups globally.

You will work cross-functionally with Marketing, Product, Engineering, Corporate Development, and Ventures teamsas well as external partners, investors, and community leadersto build a differentiated, scalable, and impact-driven startup program that startups will never outgrow. We seek candidates with deep expertise in startup investments and credit and / or trial-based funding models, who thrive in ambiguous environments, and have demonstrated experience launching and scaling global programs from the ground up.

Key Responsibilities :

• Lead the end-to-end redesign of the Zendesk for Startups program to best support startups at every stage of their journey. Architect a comprehensive portfolio of startup-centric benefits, combining both digital and in-person offerings, alongside go-to-market products and solutions that leverage Zendesk's AI-powered tools.
• Develop compelling product marketing messaging, targeted campaigns, and launch materials to drive program awareness, engagement, and adoption across diverse startup segments.
• Define detailed startup personas, create unified customer journey maps, and design tailored engagement touchpoints that proactively address founders' pain points and growth opportunities.
• Track, analyze, and continuously iterate on key program KPIsincluding startup retention, growth, engagement, ROI, and product adoptionto optimize and scale the program's impact.
• Serve as a passionate ambassador for Zendesk within startup ecosystems by representing the company at community events, industry conferences, and partner forums to elevate brand awareness, cultivate strategic relationships, and foster mutual growth.

Requirements :

Nice to Haves :

The US annualized base salary range for this position is $158,000.00-$236,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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