IT Field Specialist II (Vancouver)

Position : IT Field Specialist II

📍 Location : Vancouver, WA (Onsite)

💼 Type : Full-Time

💲 Salary : $56,000-$68,000 annually (DOE)

About the Company

We're working with a growing managed services provider (MSP) that supports a diverse mix of business clients across multiple regions.

This team is known for promoting from within, investing in technical training, and giving employees the opportunity to take on more advanced roles as they develop new skills.

The company continues to expand nationally and offers a collaborative, fast-paced environment ideal for hands-on IT professionals.

Position Overview

The IT Field Specialist II will provide both onsite and remote technical support for multiple clients, ensuring smooth operation of their IT infrastructure.

You'll manage everything from workstation setups and networking to server troubleshooting and vendor coordination.

This is a client-facing role that combines fieldwork, in-office support, and occasional project-based collaboration with senior engineers.

Key Responsibilities

• Client Interaction : Work directly with client contacts, internal teams, and third-party vendors to resolve technical issues and deliver exceptional service.
• Remote Support : Provide remote troubleshooting for desktops, servers, and network devices from the Vancouver office.
• Desktop & Laptop Setup : Install, configure, and deploy end-user systems, ensuring all hardware and software are properly installed and documented.
• Network Equipment : Configure and deploy firewalls, switches, and access points as needed.
• On-Site Support : Travel to client sites as required for installations, troubleshooting, or scheduled maintenance.
• Documentation : Maintain clear, real-time updates in the ticketing system and follow established service procedures.
• Collaboration : Partner with other IT team members on escalations, projects, and client onboarding.
• On-Call Rotation : Participate in limited after-hours on-call rotation (approximately once per quarter).

Experience, Skills & Qualifications

Compensation & Benefits

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.