Help Desk Technician I

Help Desk Technician I

The Memphis Grizzlies are seeking an Help Desk Technician I to join our growing Helpdesk team. This entry-level role is ideal for someone who's ready to gain hands-on IT experience in a dynamic environment. You'll support day-to-day technology operations, assist in managing IT inventory, and provide first-line support across systems, hardware, and applications.

This role plays an important part in delivering high-quality support to internal users while building a foundation in IT operations, inventory management, and Tier 1 service delivery. On game days and during events, you'll help ensure our technology runs smoothly behind the scenessetting up devices, responding to technical issues, and supporting fast-moving teams.

In This Role You Will

• Provide Tier 1 technical support for hardware, software, and account-related issues across Windows and macOS environments
• Respond to helpdesk tickets, walk-up requests, and phone calls, escalating more complex issues appropriately
• Assist with device setup, imaging, deployment, and ongoing lifecycle management
• Support game day and special event operations by preparing, testing, and troubleshooting IT equipment.
• Help maintain accurate asset records by tagging devices, updating inventory systems, and coordinating check-in / check-out processes
• Contribute to internal documentation, knowledge base articles, and user training efforts to improve the support experience
• Deliver clear and respectful communication when assisting users

The Experience You Will Bring

Nice to Have :

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

Discounts and Perks

Taking Time Off

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.